Who are we?
Our company was set up in 1988 because ‘Ted’ and his wife could not find the ski wear they wanted for their young daughters. We specialise in supplying ski clothing and accessories for secondary school ski trips as well as the general public. The company is now growing under the management of Richard and Cathy who are continuing with the ethics and personal service of the company.
As a group of skiers / boarders we recognise how expensive this wonderful hobby can be, so we have set about sourcing skiwear / boardwear which is great value for money and stylish for teens to wear when not skiing.
We started as a mail order company but now we also visit approximately 60 schools each year dealing direct with pupils, parents and teachers. We carry a great range of stock.
We are experienced skiers and happy to chat about any specific queries or requirements you might have.
How to contact us?
Our office address is Ski3Up Limited, Unit 4 Chantry Court, Wrythe Lane, Carshalton SM5 2DG. Please note that this is an office address only – no stock is held here. This address can be a delivery / pick up base but this is by appointment only.
Our mobile number is 07711 636497 – if we are unable to answer your call – please leave a message. We will get back to you as soon as possible.
We source our products from companies that we have dealt with for many years and have a trusted business relationship with. We meet face to face every year and carefully select products for our forthcoming season, taking into account fabric, design, function and value for money. We select with teenagers and school trips in mind as well as widening our range for the general public – whether you are a beginner or an experienced skier / boarder.
Photos on our website are either from our suppliers images or taken by ourselves.
Sizes are as accurate as possible but may vary slightly from supplier to supplier and we would always recommend coming to see us to try the kit on to ensure maximum comfort and peace of mind.
Please check individual items for manufacturers guarantees – these are outside our terms and conditions.
There are several ways in which you can purchase from our company.
- If your school has invited us along to your ski trip information evening, we will be there with our mobile shop. We will have all products that you will need / want for your trip – clothing and accessories. You can browse, try on and buy on the night – we accept cash or debit / credit card payments on the night. You can place an order with us while we are there if we have sold out of a particular colour / style / size of product and don’t have spares with us at the time. We can’t guarantee we will have the exact match in stock but we will always check and get back to you quickly with confirmation / an alternative.
- You are welcome to any of our village hall sale days where we will have our full range of products. Please see our website or contact us for the current season dates and times. There is free parking at this venue and you are welcome to come along to browse, try on and buy – we accept cash or debit / credit card payments. We offer a personal 1-2-1 fitting and advice service at the village hall sale days – giving you up to an hour of our time to help you through the full range – which can seem a little daunting if this is your first skiing experience. These are by appointment only and need to be booked in advance to ensure we have someone on hand to help you.
- You can browse through and order products on our webshop via our website. Payments are easiest through Paypal at the checkout page but always contact us if this does not work for you. Please note that our stock quantities change quite fast and we aim to keep our webshop as up to date as possible. If you order an item that is no longer in stock, we will always contact you to discuss an alternative. The only items that you will not find on our webshop is our current range of jackets and salopettes as these quantities, sizes and colours change so rapidly. If you can’t find anything that you are looking for, please just contact us – we are always happy to help.
Processing an order
When we receive an order we aim to check our stock and pick your items within 24 hours. We aim to post your items within 24 – 48 hours. We package the items ourselves and aim to keep packaging to a minimum, whilst keeping your products protected from damage in transit. We will not process an order until payment is received.
Delivery of an order
Postage costs are determined according to the weight and size of your items and takes into account packaging. If you are ordering through the webshop, this is calculated automatically by the computer based on the weight of the items. We use Royal Mail as our delivery company – choosing “2nd class signed for” as our preferred service. As this is a signed for service, please ensure you give us a delivery address where someone will be available to take in and sign for the package. We will provide you with a tracking number, which you can check on the Royal Mail website for updates if you haven’t received your parcel in the expected timeframe. If the Royal Mail can’t deliver or get a signature for your parcel they may take it to a sorting office where you will have to travel to for collection.
Deliveries are UK based only.
You can arrange to collect your products from our Carshalton office but this by appointment only and must be arranged in advance. No stock is held at this address so your goods won’t automatically be there.
Exchanges / Returns / Refunds
If an item needs exchanging, we are happy to provide an alternative prior to your ski trip. No exchanges can be made once your ski trip has taken place. Items must not be worn (obviously we know you will have tried an item on!), not laundered, have original tags still attached and be in a re-saleable condition. Proof of purchase will be required. Any postage costs incurred for an exchange will be the responsibility of the buyer and must be a proof of postage service.
If an item requires a return and refund, we are happy to accept products within a time period of 2 weeks from purchase. Items must not be worn (obviously we know you will have tried an item on!), not laundered, have original tags still attached and be in a re-saleable condition. Proof of purchase will be required. Any postage costs incurred for an exchange will be the responsibility of the buyer and must be a proof of postage service.
Refunds will not be given in cash. Debit / Credit card details or bank account details will be required to issue refunds.